Shipping policy

Delivery and IMPORTANT information about courier / postal deliveries

It is the customer’s full responsibility to check and examine an item(s) being delivered by the postal service or a courier service before signing for receipt of the item(s). When signing for the item it is stated ‘received in good condition’. The courier or postal service will not offer compensation or a claim for damage to goods caused by them after the item has been signed for. Before items leave our premises we check them to assure good undamaged condition and we pack the item(s) well to avoid damage whilst it is en route to you. We cannot offer compensation or a claim for any damaged goods that have been signed for in good condition or ‘unchecked’ with the courier / postal service. The only circumstances when we can make a claim and provide compensation / replacement for a damaged item(s) is when the item(s) is checked and signed for as damaged. The customer must not instruct the courier to leave an item(s) in a location without signature. If this happens and losses or damages occur we will not be responsible or be able to offer a claim. Also, if items are signed for by a 3rd party, friend or neighbour etc they must check the item before signing for receipt. If there are damages present on the item it must be signed for as damaged otherwise we cannot claim from the courier and therefore cannot offer compensation or replacement parts. An item(s) being delivered by courier / postal service must not be signed for as ‘unchecked’. The item(s) must be checked for damages before signing. The only circumstances that we will be able to offer a claim / compensation / replacement for damaged item(is if it has been checked and signed for as damage. We will always endeavour to deliver orders as quickly as possible; due to the specialist nature of some of our items and also our reliance at times on third party suppliers, we cannot always guarantee exact delivery times; orders can not normally be cancelled due solely to a delay on an estimated delivery time. We cannot be held responsible for delays caused by our suppliers, third party errors or delivery delays or any other unforeseen issues. Orders where you have opted for the items to be fitted will not be shipped out. In these cases the vehicle must be brought into our workshop - we will contact you to arrange a booking for this.